Support for our customers

MO-FR, 8 AM - 6 PM CET/CEST , Phone +49 4102 88 38 38

Customer Portal with easy access to latest information & online support

Your access to the online support portal and our forums!
Report all your support requests online and track them online, too. Also get all the latest product information online.
We are always there for you!
If you have any questions or if faults occur, our technical support service will be pleased to help. Please use your log in to get access to our support portal. If you cannot remember your personnel login or have not received one yet, please do not hesitate to contact us.
Fast and reliable
Your main contact person is:
Henning Arlt
+49 (0)4102 / 88 38 38
Do you need to speak to an agent personally?
Just call – we’re all attention.
Professional and dedicated – our experts are there for you.
This is how you can contact us:

Support Germany (Headquarters)

+49 4102 88 38 38

Support Benelux

+31 43 7600122

Support Asia

MO-FR, 9 AM - 11:30 PM SGT
+91 82176 39080 or +65 6562 7880

Support Nordic (log-in for Denmark on request)

MO-FR, 8:30 AM - 4:30 PM CET/CEST
+45 7027 0309

Support North America

MO-FR, 8 AM - 6 PM EST
+1 617 800 0980 Ext. 111
Fast support in real time

Here's how it works:

Please start the participant program on the right if you wish to take part in a Teamviewer conference you have been invited to join. Now download the Teamviewer to a directory on your hard disk and execute or simply open it.
TeamViewer is a highly secure remote maintenance solution. Your connections are established via fully encrypted data channels using 1024-bit RSA key exchange and 256-bit AES session encoding.
Please find here more information about
Overview on current software releases

In the course of a valid maintenance agreement we are providing all kinds of software licences free of charge. If you should need us for any occuring installation works, we will be pleased to submit an individual offer.
*All previous versions are discontinued. Subject to change without notice. Error excepted.

Please note:
The xFlow products have been renamed. The term “xFlow” has been replaced with “xSuite”. Also, the SAP-integrated solutions are called “Cube”, while the ERP-independent solutions are called “Prism”.

Software Current Version Announced Version Supported Version End of Life*
xSuite Cube: Invoice, Procurement, Orders, Order Confirmation 5.2.4 none 5.1.4 - 5.2.x 5.0.x - 5.1.3 (30.06.2019)
xSuite Public Sector Cube 5.2.4 none 5.1.x - 5.2.x none
xSuite Capture Prism Scan Client 11.0.6 none 10.x - 11.x 9.x (Q1/2019)
xSuite Capture Prism 2.3.1 2.3.2 (Q4/2020) 2.0.0 - 2.3.1 1.0.x-1.4.x (31.12.2019), 2.0.x (01.12.2020)
xSuite Folders Cube 3.1 3.2 (Q4/2020) 1.x - 3.x none
xSuite Archive Prism 1.2.1 1.2.2 (Q1/2021) 1.0 - 1.2.x none
6 / 16 Software