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Reliable Online Support & Quick Reaction Time
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Whatever the case may be – We're here for you!
Competent and committed – we're here to take care of your request! If you have any questions or would like to report an error, our technical support team would gladly help you. If you have a request for technical assistance, please log in to the support portal with your personal login and submit it online. If you do not yet have a personal account, we would be happy to set one up for you.
Fast and reliable
Your main contact person is:
Henning Arlt
Phone +49 4102 / 88 38 38
e-mail
Would you like a personal meeting? Our team of experts in support is here for you. You can reach us by e-mail or phone:
Support Nordic (log-in for Denmark on request)
MO-FR, 8:30 AM - 4:30 PM CET/CEST
+45 7027 0309
info.nordic@xsuite.com
Come to Us for Assistance – Quick, Reliable, PC-to-PC
We use TeamViewer to work for secure access to your PC and a direct view of your screen. Our support representative then has a precise view of the incident at hand, and can provide immediate assistance in troubleshooting. You don't have to worry about installation, configuration or complicated registration. To schedule a TeamViewer session, please call our Technical Support at +49 4102 883838. Then start TeamViewer QuickSupport (see download button below).TeamViewer is an extremely secure solution for remote support. We connect on secure data channels with 1024 Bit RSA Key Exchange and 256 Bit AES Session Encoding.
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Overview of Current Software Versions
As part of your valid software maintenance contract, we provide you with the licenses for updates free of charge. If you wish the installation to be performed individually, we would be pleased to put together an individual offer for you.
*All versions dating prior to those listed here have been discontinued. Subject to change without notice. Error excepted.
Please note:
xFlow products have been renamed. The "xFlow" in the product name has been replaced by "xSuite".
| Software | Current Version | Announced Version | Supported Version | End of Life* |
|---|---|---|---|---|
| xSuite Business Solutions Cube: Invoice, Procurement, Orders, Order Confirmation, Delivery Notes | 5.2.11 | 5.2.12 (Q2/2024) | 5.2.1 - 5.2.x | 5.0.x - 5.1.3 (30.06.2019); 5.1.4 - 5.2.0 (31.12.2022) |
| xSuite Public Sector Cube | 5.2.11 | 5.2.12 (Q2/2024) | 5.2.1 - 5.2.x | 5.1.4 - 5.2.0 (31.12.2022) |
| xSuite Capture Prism Scan Client | 11.1.360 | none | 10.x - 11.x | 9.x (31.03.2019), 10.x (31.12.2024) |
| xSuite Capture Prism | 2.5 | 2.6 (Q1/2024) | 2.5.x (based on IDR 5) | 2.3.x (01.10.2022), 2.4.x (01.06.2023), 2.5.x IDR 4 (31.12.2023), 2.5.x IDR 5 (01.06.2025), 2.6.x (31.12.2027) |
| xSuite Folders Cube | 3.10 | none | 1.x - 3.x | none |
| xSuite Archive Prism | 2.0.0 | 2.0.1 (Q1/2024) | 1.2.4 - 2.0.x | 1.0.x - 1.1.x (30.01.2022), 1.2.3 (31.12.2023), 1.2.4 (01.10.2024) |
| xSuite Invoice Prism | 5.5.1 | 5.6 (Q1/2024) | 5.5.x | 5.1 (31.12.2020), 5.2 (30.06.2021), 5.3.x (31.12.2023), 5.4.x (31.12.2023), 5.5.x (01.06.2024) , 5.6.x (31.12.2026) |
| xSuite Interface Prism | 5.0 | 5.1 (Q2/2024) | 4.72.x - 4.73.x | 4.27.x (31.12.2020), 4.67.x und 4.69.x (30.06.2021), 4.70.x (31.12.2022), 4.71.x (01.06.2023), 4.72.x (01.06.2024), 4.73 (LTS to 2026) |
| DOCUMENTS by otris | 5.i | 5j | 5h, 5i | To 5f (31.12.2021), 5g (31.12.2022), 5h (31.12.2024), Support Documents 5 to 12/2026 |
| EASY ENTERPRISE.i | 3.95 | none - discontinued | none - discontinued | 3.95 |
| EASY Archive (incl. EEX, Smart) | 7.0 | none | 6.2.x - 7.0.x | To 7.0 (SR5) (26.2.2023), bis 7.0 (SR8) (26.2.2024), 7.0 (SR9) (26.2.2026), 6.2 (SR15) (28.9.2025) |
| EASY for Exchange | 2.1.8 | none | 2.1.7 - 2.1.8 | 2.1.5 (30.06.2022), 2.1.6 (31.12.2022), 2.1.7 (31.12.2024), 2.1.8 (31.12.2026) |
| Lexmark/Saperion (ECM Suite / ECM Foundation) | EP6 | none | EP6 | 7.5.6 (31.12.2019), 8.0 (31.12.2020), 8.1 (01.01.2023), EP4 (29.01.2023) |
| IRISXtract for Documents | 5.0 | none | 4.x - 5.x | 3.2 (31.12.2016), 4.x (31.12.2023), 5.x (31.12.2027) |
| Kofax Transformation Modules (KTM) | 6.4 | none | 6.3 - 6.4 | 6.1 (20.07.2019), 6.2 (18.05.2021), 6.3 (19.04.2023), 6.4 (09.12.2024) |
| Kofax Capture (Ascent Capture) | 11.1 | none | 11.x | 10.x (19.08.2020), 11.0 (15.01.2024) |
| xSuite Core Prism | 2.1.0.4 | none - discontinued | 2.1.0.4 | 2.1.0.4 (01.06.2022) |
| xSuite Encore Prism | 3.2 | none | 3.x | none |
| otris contract | 4 | none | 4 | update required |
We develop software applications for document-based processes. With our globally standardized digital solutions, workflows are simple, secure and time-saving. We digitalize and automate your purchasing, accounts payable and ordering procedures, and provide practical file management and archiving products.
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