Your xSuite Support:
Fast. Personal. Worldwide.
Your direct line to experts who keep your xSuite processes stable, secure, and running the way your business needs them to.
This page is for everyone who works with xSuite every day: people in Finance, Procurement, and Order Management, as well as SAP and business IT.
Our goal is simple: your xSuite processes should run reliably. And if something does go wrong, you reach real people who know our products and technology inside out. We listen, ask the right questions, and route your ticket straight to where it can be solved – from first contact through to third-level support.
How We Support You
Direct line to our experts
Your tickets go straight to our own, highly qualified
technical support consultants. No outsourcing.
Transparent and efficient
You can see ticket status, history, priorities, and SLAs
at any time in the Support Portal.
Secure remote support
Help via TeamViewer, with no installation effort
on your side – launched directly from the Support Portal.
Available worldwide
Regional hotlines and defined service hours.
Dedicated xSuite teams in all regions.
From Ticket Resolution to Proactive Management
Classic Support solves problems. Managed Services prevents them. xSuite proactively monitors and operates your solution, manages updates and administration, and provides SLA-backed incident handling. You gain predictable operations, stronger governance, and fewer disruptions across SAP.
Why xSuite Support?
We know xSuite applications down to the last detail and speak your language – both business and technical. Our support specialists work closely with Consulting, Customer Success, and Product Development. This way, an incident becomes a sustainable solution that makes your daily work noticeably easier. Short paths, clear ownership, real people – you feel that in every interaction.
Good support often goes unnoticed because processes simply run. And when you do need us, you get an expert who will resolve the issue.
Support Portal
Create tickets, start remote support, and access downloads – all in one place.
Regional Support Teams
Please note: TeamViewer lets our support team securely view your screen to diagnose issues faster. To start a session, call Technical Support at +49 4102 883838 and open TeamViewer QuickSupport
Overview of Current Software Versions
As part of your valid software maintenance contract, we provide you with the licenses for updates free of charge. If you wish the installation to be performed individually, we would be pleased to put together an individual offer for you.
Please note: All versions dating prior to those listed here have been discontinued. Subject to change without notice. xFlow products have been renamed. The "xFlow" in the product name has been replaced by "xSuite".
| Software | Current Version | Announced Version | Supported Version | End of Life* |
|---|---|---|---|---|
| xSuite Business Solutions Cube: Invoice, Procurement, Orders, Order Confirmation, Delivery Notes | 5.2.15 | 5.2.16 | 5.2.7 - 5.2.x | 5.0.x - 5.1.3 (30.06.2019); 5.1.4 - 5.2.0 (31.12.2022); 5.2.1 - 5.2.6 (31.12.2025); 5.2.7 - 5.2.8 (31.12.2026); 5.2.9 (31.12.2027) |
| xSuite Public Sector Cube | 5.2.15 | 5.2.16 | 5.2.7 - 5.2.x | 5.1.4 - 5.2.0 (31.12.2022); 5.2.1 - 5.2.6 (31.12.2025); 5.2.7 - 5.2.8 (31.12.2026); 5.2.9 (31.12.2027) |
| xSuite Capture Prism Scan Client | 12.0 | none | 11.x - 12.x | 9.x (31.03.2019), 10.x (31.12.2024) |
| xSuite Capture Prism | 2.6 | none | 2.5.x (based on IDR 5) - 2.6.x | 2.3.x (01.10.2022), 2.4.x (01.06.2023), 2.5.x IDR 4 (31.12.2023), 2.5.x IDR 5 (01.03.2026), 2.6.x (31.12.2027) |
| xSuite Folders Cube | 3.10 | none | 1.x - 3.x | none |
| xSuite Archive Prism | 2.0.3 | 2.0.3 (Q2/2025) | 2.0.x | 1.0.x - 1.1.x (30.01.2022), 1.2.3 (31.12.2023), 1.2.4 (01.10.2024), 2.0.0 (31.12.2025), 2.0.1 (31.12.2025), 2.0.2 (30.11.2026) |
| xSuite Invoice Prism | 5.6 | none | 5.6.x | 5.1 (31.12.2020), 5.2 (30.06.2021), 5.3.x (31.12.2023), 5.4.x (31.12.2023), 5.5.x (01.06.2024), 5.6.x (31.12.2026) |
| xSuite Interface Prism | 5.1 | 5.2 (Q4/2025) | 4.73.x - 5.1.x | 4.27.x (31.12.2020), 4.67.x and 4.69.x (30.06.2021), 4.70.x (31.12.2022), 4.71.x (01.06.2023), 4.72.x (01.06.2024), 4.73 (LTS to 2026) |
| DOCUMENTS by otris | 5.i | 5j | 5h, 5i | Up to 5f (31.12.2021), 5g (31.12.2022), 5h (31.12.2024), Support Documents 5 until 12/2026 |
| EASY ENTERPRISE.i | 3.95 | none - discontinued | none - discontinued | 3.95 |
| EASY Archive (incl. EEX, Smart) | 7.0 | none | 6.2.x - 7.0.x | Up to 7.0 (SR5) (26.02.2023), up to 7.0 (SR8) (26.02.2024), 7.0 (SR9) (26.02.2026), 6.2 (SR15) (28.09.2025) |
| EASY for Exchange | 2.1.8 | none | 2.1.8 | 2.1.5 (30.06.2022), 2.1.6 (31.12.2022), 2.1.7 (31.12.2024), 2.1.8 (31.12.2026) |
| Lexmark/Saperion (ECM Suite / ECM Foundation) | EP6 | none | EP6 | 7.5.6 (31.12.2019), 8.0 (31.12.2020), 8.1 (01.01.2023), EP4 (29.01.2023) |
| IRISXtract for Documents | 5.0 | none | 5.x | 3.2 (31.12.2016), 4.x (31.12.2023), 5.x (31.12.2027) |
| Kofax Transformation Modules (KTM) | 6.4 | none | 6.3 - 6.4 | 6.1 (20.07.2019), 6.2 (18.05.2021), 6.3 (19.04.2023), 6.4 (09.12.2024) |
| Kofax Capture (Ascent Capture) | 11.1 | none | 11.1 | 10.x (19.08.2020), 11.0 (15.01.2024) |
| xSuite Core Prism | 2.1.0.4 | none - discontinued | none - discontinued | 2.1.0.4 (01.06.2022) |
| otris contract | 4 | none | 4 | update required |