Summary
• Understand the differences and interplay between usability and user experience
• Learn about key criteria for user-friendly software
• Practical examples for evaluating software solutions in the SAP environment
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This white paper brings clarity to the “buzzword jungle” surrounding usability and user experience and demonstrates why both are crucial when selecting software solutions.
It explains fundamental definitions and differences (cf. Introduction and Chapters 1–2) and derives specific criteria for good usability.
Readers are provided with practical examples of how usability can be specifically implemented in SAP-based workflow solutions (e.g., based on the seven usability criteria starting on page 6).
This creates a sound basis for decision-making, allowing software to be evaluated not only functionally but also from the user’s perspective.
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