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Support and Help Desk Expert*

*Equal Opportunity Employer Statement:

xSuite Group is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. As an expression of our aim to create a work environment free of prejudice, we have joined the signatories of the “Charta der Vielfalt,” a corporate initiative promoting diversity in companies. We value diversity and do not discriminate on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, or disability. This policy applies to all employment practices within our organization, at our headquarters and at all our subsidiaries. Our recruitment and management team make hiring decisions based solely on qualifications, merit, and business needs at the time.

xSuite North America is looking for a talented individual who is seeking a thrilling opportunity! To succeed in this position, you must be a problem solver. You must be motivated and willing to learn. We are looking for pure talent to add to the company’s already great culture, if this sounds too good to be true, apply today!

Location: Southborough, MA, USA

Responsibilities:

  • Answering phone calls and tickets from customers with technical questions and challenges based on xSuite solutions
  • Analyze customer issues together with clients with screen share technologies
  • Collaborate with various internal experts to find solutions for customer issues
  • Onboarding new customers into support
  • Regular maintenance work on customer systems

Qualifications:

  • Excellent communication skills
  • Proven ability to research and find solutions to problems
  • Passionate about technology and AI driven solutions

Offerings:

  • Full benefits: medical, dental, vision, 401K
  • Exciting growing environment
  • Industry-leading clients
  • Generous hybrid policy + Unlimited PTO
  • Dog friendly office
  • The opportunity to grow and shape the future of the company

Additional Information:

  • US work authorization required
  • xSuite North America is unable to honor OPT-EAD, H1B, and TN

Have we sparked your interest?

We look forward to receiving your online application which reveals your motivation, skills and above all, the personality behind it!
Apply now