Location: Southborough, MA, USA
Responsibilities:
- Answering phone calls and tickets from customers with technical questions and challenges based on xSuite solutions
- Analyze customer issues together with clients with screen share technologies
- Collaborate with various internal experts to find solutions for customer issues
- Onboarding new customers into support
- Regular maintenance work on customer systems
Qualifications:
- Excellent communication skills
- Proven ability to research and find solutions to problems
- Passionate about technology and AI driven solutions
Offerings:
- Full benefits: medical, dental, vision, 401K
- Exciting growing environment
- Industry-leading clients
- Generous hybrid policy + Unlimited PTO
- Dog friendly office
- The opportunity to grow and shape the future of the company
Equal Opportunity Employer Statement
xSuite Group is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. As an expression of our aim to create a work environment free of prejudice, we have joined the signatories of the “Charta der Vielfalt,” a corporate initiative promoting diversity in companies. We value diversity and do not discriminate on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, or disability. This policy applies to all employment practices within our organization, at our headquarters and at all our subsidiaries. Our recruitment and management team make hiring decisions based solely on qualifications, merit, and business needs at the time.
