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Senior Customer Success Manager*

*Equal Opportunity Employer Statement:

xSuite Group is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. As an expression of our aim to create a work environment free of prejudice, we have joined the signatories of the “Charta der Vielfalt,” a corporate initiative promoting diversity in companies. We value diversity and do not discriminate on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, or disability. This policy applies to all employment practices within our organization, at our headquarters and at all our subsidiaries. Our recruitment and management team make hiring decisions based solely on qualifications, merit, and business needs at the time.

Want to work as a Customer Success Manager on a small but growing team?

At xSuite North America our valued Customer Success Managers promote our products and grow the customer relationship! CSM’s support our customers as they transition from sales prospects to our product’s active users. This position would be an ideal fit for someone with proven experience with building customer relationships, great communication skills, and the ability to represent a growing company!

Location: Southborough, MA, USA

Responsibilities:

  • Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed
  • Present/Demo our solutions to customers
  • Coordinate sales efforts for services and license revenues
  • Prepare and submit sales contracts
  • Drive product value
  • Develop trusted advisor relationships with executive sponsors
  • Prepare weekly and monthly reports

Qualifications:

  • 3-5 years’ experience within a Financial (Accounts Payable), Technical, Business Administrative, or SAP FI/CO Analyst setting (Preferred)
  • Team spirit and the ability to take responsibility for tasks (Required)
  • Strong written and communication skills in English (Required)
  • The ability to adapt quickly (Preferred)
  • Excellent communication, interpersonal, problem-solving, presentation, and organizational skills (Required)
  • The ability to promote products and grow relationships (Preferred)

Schedule:

  • Monday – Friday (Part time/Full time)
  • 30-40 hours per week
  • Remote/Hybrid/in-office

Additional Information:

  • US work authorization required
  • xSuite North America is unable to honor OPT-EAD, H1B, and TN
  • 401(k)
  • Medical, Dental, Vision, and Life insurance
  • Paid time off

What makes this position so great?

  • You get to work with brand new state of the art technology with artificial intelligence and machine learning
  • We are a young and dynamic team
  • This is a great chance to learn new skills and work with amazing customers

Have we sparked your interest?

We look forward to receiving your online application which reveals your motivation, skills and above all, the personality behind it!
Apply now