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Junior Customer Success Manager

Do you enjoy building meaningful relationships? If so, continue reading!

Customer Success Managers at xSuite North America are known as relationship experts. Many Customer Service Representative positions are the same, the focus tends to be on the customers short term happiness. That is not the case here. Customer Success Managers concentrate on adding value for years to come. Their commitment does not end when a customer signs up, that is when it begins.

Location: Southborough, MA, USA

Responsibilities:

  • Regularly check in with customers to develop an open communication line so that concerns can be promptly heard and addressed
  • Present/Demo our solutions to customers
  • Coordinate sales efforts for services and license revenues
  • Prepare and submit sales contracts
  • Drive product value
  • Develop trusted advisor relationships with executive sponsors
  • Prepare weekly and monthly reports

Qualifications:

  • 1-3 years’ experience within a Financial, Technical, or Business Administrative setting (Preferred)
  • Team spirit and the ability to take responsibility for tasks (Required)
  • Strong written and communication skills in English (Required)
  • The ability to adapt quickly (Preferred)
  • Excellent communication, interpersonal, problem-solving, presentation, and organizational skills (Required)
  • The ability to promote products and grow relationships (Preferred)

Schedule:

  • Monday – Friday (Part time/Full time)
  • 30-40 hours per week
  • Remote/Hybrid/in-office

 

Additional Information:

  • US work authorization required
  • xSuite North America is unable to honor OPT-EAD, H1B, and TN
  • 401(k)
  • Medical, Dental, Vision, and Life insurance
  • Paid time off

What makes this position so great?

  • You get to work with brand new state of the art technology with artificial intelligence and machine learning
  • We are a young and dynamic team
  • This is a great chance to learn new skills and work with amazing customers

Have we sparked your interest?

We look forward to receiving your online application which reveals your motivation, skills and above all, the personality behind it!
Apply now