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Don't Wait to Ask - Let us Field Your Request and Resolve Your Incident

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Whatever the case may be – We're here for you!

Competent and committed – we're here to take care of your request! If you have any questions or would like to report an error, our technical support team would gladly help you. If you have a request for technical assistance, please log in to the support portal with your personal login and submit it online. If you do not yet have a personal account, we would be happy to set one up for you.

Fast and reliable

Your main contact person is:
Henning Arlt
Phone +49 4102 / 88 38 38
e-mail

Would you like a personal meeting? Our team of experts in support is here for you. You can reach us by e-mail or phone:

Support Germany (Headquarters)

MO-FR, 8 AM - 6 PM CET/CEST

 +49 4102 88 38 38

hotline@xsuite.com

Support ASIA

MO-FR, 9 AM - 11:30 PM SGT

+91 82176 39080 or +65 6562 7880

hotline.asia@xsuite.com

Support North America

MO-FR, 8 AM - 6 PM EST

+1 617 800 0980 Ext. 111

support@xsuite-solutions.us

Support Benelux

MO-FR, 8 AM - 5 PM CET/CEST

 +31 43 7600122

support.benelux@xsuite.com

Support Nordic (log-in for Denmark on request)

MO-FR, 8:30 AM - 4:30 PM CET/CEST

+45 7027 0309

info.nordic@xsuite.com

Come to Us for Assistance – Quick, Reliable, PC-to-PC

We use TeamViewer to work for secure access to your PC and a direct view of your screen. Our support representative then has a precise view of the incident at hand, and can provide immediate assistance in troubleshooting. You don't have to worry about installation, configuration or complicated registration. To schedule a TeamViewer session, please call our Technical Support at +49 4102 883838. Then start TeamViewer QuickSupport (see download button below).TeamViewer is an extremely secure solution for remote support. We connect on secure data channels with 1024 Bit RSA Key Exchange and 256 Bit AES Session Encoding.

Download TeamViewer

Overview of Current Software Versions

As part of your valid software maintenance contract, we provide you with the licenses for updates free of charge. If you wish the installation to be performed individually, we would be pleased to put together an individual offer for you.
*All versions dating prior to those listed here have been discontinued. Subject to change without notice. Error excepted.

Please note:

xFlow products have been renamed. The "xFlow" in the product name has been replaced by "xSuite". The SAP-integrated solutions are now called "Cube", and the ERP-independent solutions "Prism".

SoftwareCurrent VersionAnnounced VersionSupported VersionEnd of Life*
xSuite Cube: Invoice, Procurement, Orders, Order Confirmation5.2.4none5.1.4 - 5.2.x 5.0.x - 5.1.3 (30.06.2019)
xSuite Public Sector Cube5.2.4none5.1.4 - 5.2.x none
xSuite Capture Prism Scan Client11.0.6none10.x - 11.x 9.x (Q1/2019)
xSuite Capture Prism2.3.12.3.2 (Q4/2020)2.0.0 - 2.3.1 1.0.x-1.4.x (31.12.2019), 2.0.x (01.12.2020)
xSuite Folders Cube3.13.2 (Q4/2020)1.x - 3.x none
xSuite Archive Prism1.2.11.2.2 (Q1/2021)1.0 - 1.2.x none
xSuite Invoice Prism5.3.05.3.1 (Q2/2020)5.x 5.1 (31.12.2020)
xSuite Interface Prism4.694.70 (Q3/2020)4.20 - 4.69 4.27.x (31.12.2020), 4.67.x (30.06.2021)
DOCUMENTS by otris5.e5.f (Q2/2020)5.x 4.x (31.12.2018)
EASY ENTERPRISE.i3.95none3.95 none
EASY Archive (EEX)6.2none6.2 6.1 R7/R8 (13.04.2020), 6.2 (28.09.2021)
EASY for Exchange2.1.4none2.0.3 - 2.1.4 2.0.1 (31.10.2019), 2.0.2 (31.03.2020), 2.0.3 (30.06.2020)
Lexmark/Saperion8.1none8.x 7.5.6 (31.12.2019), 8.0 (31.12.2020)
IRISXtract for Documents4.1none4.1 3.2 (31.12.2016)
Kofax Transformation Modules (KTM)6.3none6.2 - 6.3 6.1 (20.07.2019), 6.2 (18.05.2021), 6.3 (19.04.2023)
Kofax Capture (Ascent Capture)11none11.x 10.x (19.08.2020)

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